We will gladly accept unworn, unwashed or defective full-price merchandise within 7 days of receipt for a refund of the purchase price. Refunds will be issued via the original form of payment and must be accompanied by invoice/packing slip, with the merchandise tagged and in its original condition. Please allow 2-3 weeks for your return to be received and processed. If you would like to return merchandise, you will be required to use your own track-able & insured shipping method. To start your return, please email us at: contact@brightlytwisted.com.
ALL SALES/PROMOTIONS & CUSTOM ORDERS ARE CONSIDERED FINAL SALE.
All Black Friday purchases are final sale.
Ordered the wrong size or color? No worries! If you need to exchange any unworn, unwashed, or defective full-price item for the same item in different size or color, we will gladly do so within 14 days of receipt. To start your exchange, please email us at: contact@brightlytwisted.com.
Processing for your order is between 3-10 business days. Although we rarely require 10 days, please allow for the full amount of time when placing your order.
We offer standard shipping for $10 through UPS Ground (1-5 business days). Occasionally we ship items through USPS ground shipping as well (2-8 business days). Orders over $200 automatically qualify for free shipping.
If you are local to the metro Detroit area, please note that you are also able to choose a free pick-up option at checkout!
